Privacy
Policy
This policy describes how Sunshine Caravans Pty
Ltd ABN 99 125 720 283 (Sunshine Caravans) manages your personal information.
Important information
Sunshine Caravans complies with the:
·
National Privacy Principles contained in the Privacy
Act 1988 (Cwlth) in relation to its
commercial activities;
·
the Spam Act 2003 (Cwlth) in relation to electronic
marketing.
How to contact us
·
Sunshine Caravans is committed to working with its
customers to obtain a fair resolution of any complaint or concern about
privacy.
·
To contact us with a compliment or complaint or a
privacy question, you can:
o
Write to us at:
Sunshine Caravans Pty Ltd
Privacy Contact Officer
57 Para Road
EVANSTON SA 5116
Your acknowledgement of our
Privacy Policy
This Privacy Policy is published on our website
in order to meet our obligation under National Privacy Principle 5.1 which
requires us to set out our policies on the management of personal information
in a clearly expressed document which is available to anyone who asks for it.
Without limiting the generality of the above
statement, your use of this website constitutes an acknowledgement that you
have been made aware of our privacy policies.
This policy does not create or confer upon any
individual any rights, or impose upon Sunshine Caravans any rights or
obligations outside of, or in addition to, those rights or obligations imposed
by the Privacy Act 1988 (Cwlth), the Spam Act 2003 (Cwlth), or related
legislation ('the legislation'). Should there be, in a specific case, any
inconsistency between this statement and the Act, this statement shall be
interpreted, in respect of that case, to give effect to, and comply with the
legislation.
This policy includes examples but is not
intended to be restricted in its application to such examples, therefore where
the word 'including' is used, it shall mean 'including without limitation'.
Personal information
Personal information means information we hold
about you from which your identity is either apparent or can be reasonably
determined.
Uses and sharing
We use personal information you provide only for
purposes consistent with the reason you provided it, or for a directly related
purpose.
Generally, we will not use your personal information
to market to you unless we have either your implied or express consent but in
situations where it is impractical to obtain your prior consent, we will ensure
you have an ability to opt out of future such communications.
We do not share your personal information with
other organizations unless you give us your express consent, or where sharing
is otherwise required or permitted by law, or where this is necessary on a
temporary basis to enable our contractors to perform specific functions.
When we temporarily provide personal information
to companies who perform services for us, such as specialist information
technology companies, mail houses or other contractors to Sunshine Caravans we
require those companies to protect your personal information as diligently as
we do.
Your rights and
choices
You may interact with us anonymously where this
is lawful and practicable.
You have the right to request access to the
personal information you provide, and to correct or update your personal
information. This right is subject to certain exceptions allowed by law.
You may instruct us to remove any previous
consent you provided to receive marketing communications from us.
About this Privacy Policy
We respect your personal information and your
right to privacy.
At Sunshine Caravans, protecting your privacy
when handling your personal information is very important to us and is
fundamental to the way we serve you.
At Sunshine Caravans, we know that when you give
us your personal information, it imposes a serious responsibility upon us. We
are committed to protecting your personal information and maintaining your
trust.
This Privacy Policy describes the information
that may be collected by Sunshine Caravans, the choices you can make about your
personal information and how we protect your personal information.
Collection covered by this
Policy
This Privacy Policy applies to situations in
which Sunshine Caravans collects your personal information, including but not
limited to collection via websites operated by or on behalf of Sunshine
Caravans.
Websites may contain links to non-Sunshine
Caravans websites. Sunshine Caravans is not responsible for the privacy
policies of those other websites. We recommend you review the privacy policies
of each site you visit.
Why we collect personal
information and how we may use it
Generally, Sunshine Caravans will collect
personal information directly from you, and only to the extent necessary to
provide a Sunshine Caravans product or service, including our agency functions,
or to carry out our internal administrative operations. An agency function
means a service that we provide to you on behalf of another organisation, such
as a caravan or appliance manufacturer in the case of warranty repairs, for
example.
We may collect personal information from you
when:
·
you fill in an application form;
·
deal with us over the telephone;
·
e-mail us;
·
ask us to contact you after visiting our web site; or
·
have contact with us in person.
You may also be able to transact with us
anonymously where this is lawful and practicable.
We will collect personal information from you by
lawful and fair means and not in an unreasonably intrusive way.
We will use your personal information only for
the particular purpose that you provided it, or for a directly related purpose.
We may otherwise use your personal information where that other use is:
·
required or permitted by law; or
·
with your express or implied consent.
Direct marketing and your
privacy
From time to time we may use the personal
information we collect from you to identify particular Sunshine Caravans
products and services which we believe may be of interest to you. We may then
contact you to let you know about these products and services and how they may
benefit you. We will generally only do this with your consent and we will
always give you a choice to opt out of receiving such information in future.
Direct mail
Where we use your personal information to send
you marketing information via the post we may do so with your implied consent
or, if this is impracticable, we will ensure that you are provided with an
opportunity to tick an "opt out" box to ensure you do not receive
future such communications. By not ticking a clearly displayed "opt
out" box, we will assume we have your implied consent to receive similar
marketing communications in the future. We will always ensure that our opt out
notices are clear, conspicuous and easy to take up.
Electronic marketing
Where we use your personal information to send
you marketing information by e-mail, SMS, MMS or other electronic means we may
do so with your express or implied consent. You may give us your express
consent by, for example, ticking a box on an electronic or paper form where we
seek your permission to send you electronic or other marketing information.
Consent may be implied from our existing business relationship or where you have
directly or indirectly provided us with your electronic address.
All of our electronic marketing activities will
comply with the requirements of the Spam Act 2003 (Cwlth).
Telemarketing
Sunshine Caravans does not engage in
telemarketing activities to our customers.
Your privacy preferences and choices
Every personalised marketing contact sent or
made by Sunshine Caravans will include a means by which customers may opt out
of receiving further marketing information.
You may instruct us at any time to remove any
previous consent you provided to receive marketing communications from us.
Information sharing
We have a strict duty to maintain the privacy of
all personal information we hold about you. However, certain exceptions do apply.
For example, where disclosure of your personal information is:
·
authorised or required by law
e.g. disclosure to various government departments and agencies such as the
Australian Taxation Office, CentreLink, Child Support Agency, or disclosure to courts
under subpoena.
·
in the public interest
e.g. where a crime, fraud or misdemeanor is committed or suspected, and
disclosure against the customer's rights to confidentiality is justified.
·
with your consent
Your consent may be implied or express and it may also be verbal or written.
Updating your information
It is inevitable that some personal information
which we hold will become out of date. We will take reasonable steps to ensure
that the personal information which we hold remains accurate and, if you advise
us of a change of details, we will amend our records accordingly.
Access to your personal
information
Sunshine Caravans will, upon your request, and
subject to applicable privacy laws, provide you with access to your personal
information that is held by us. However, we ask that you identify, as clearly
as possible, the type/s of information requested.
Sunshine Caravans will deal with your request to
provide access to your personal information in a reasonable time - usually
within 30 days of receipt of your request.
Sunshine Caravans will not charge you for
lodging such a request but we may recover from you our reasonable costs
incurred in supplying you with access to this information.
Exceptions
Your right to access your personal information
is not absolute. In certain circumstances, the law permits us to refuse your
request to provide you with access to your personal information, such as
circumstances where:
·
access would pose a serious threat to the life or
health of any individual;
·
access would have an unreasonable impact on the
privacy of others;
·
the request is frivolous or vexatious;
·
the information relates to a commercially sensitive
decision making process;
·
access would be unlawful; or
·
access may prejudice enforcement activities, a
security function or commercial negotiations.
Freedom of Information laws
In addition to privacy laws, you may have rights
to access your personal information contained in certain Sunshine Caravans
documents. Details on how to apply for access to these documents are contained
in the Freedom of Information Act 1982 (FOI Act).
Information security
Sunshine Caravans is committed to keeping your
trust by protecting and securing your personal information.
We employ appropriate technical, administrative and
physical procedures to protect personal information from unauthorised
disclosure, loss, misuse or alteration.
We limit access to personal information to
individuals with a business need consistent with the reason the information was
provided.
Information collected on
this website
We may collect non-personal information from you
such as browser type, operating system, and web pages visited to help us manage
our web site.
We use cookies and other internet technologies
to manage our website and certain online products and services. We do not use
these technologies to collect or store personal information unless you have
opted in to such a feature.
Our website hosting organisation’s
internet server logs the following information which is provided by your
browser for statistical purposes only:
·
the type of browser and operating system you are using
·
your Internet Service Provider and top level domain
name (for example - .com, .gov, .au, .uk etc)
·
the address of any referring web site (for example -
the previous web site you visited), and
·
your computer's IP (Internet Protocol) address (a
number which is unique to the machine through which you are connected to the
internet).
All of this information may be used by Sunshine
Caravans for aggregated statistical analyses or systems administration purposes
only. No attempt will be made to identify users or their browsing activities,
except where required by or under law.
Cookies
A "cookie" is a packet of information
that allows the Sunshine Caravans website hosting organisation’s
server (the computer that houses our web site) to identify and interact more
effectively with your computer.
When you access our web site, we send you a
temporary or "session cookie" that gives you a unique identification number.
A different identification number is sent each time you use our website.
Cookies do not identify individual users, although they do identify a user's
internet browser type and your Internet Service Provider. Shortly after you end
your interaction with our web site, the cookie expires or "crumbles".
This means it no longer exists on your computer and therefore cannot be used
for further identification or access to your computer.
Without cookies certain personalised services
cannot be provided to users of our website, accordingly you may not be able to
take full advantage of all of the Sunshine Caravans website features if cookies
have been disabled.
Links to other sites
The Sunshine Caravans site contains links to
other sites. We are ultimately not responsible for the privacy practices or the
content of such web sites. We encourage you to read and understand the privacy
policies on those websites prior to providing any information to them.
Information transfer
Sunshine Caravans will not transfer personal
information to countries outside Australia.